Welcome to Squidmar Miniatures! By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions ("Terms of Service"). If you do not agree to these terms, please do not use our services.

Squidmar Miniatures is run by EmilNyström Media AB, Fatvägen 10d, 90620 Umeå, Sweden, VAT: SE556971005501. If you have any questions or concerns about these Terms of Service, please contact us at sales@squidmar.com.

1. Orders and Payments

1.1. By placing an order with us, you agree to provide accurate and complete information. You are responsible for ensuring the accuracy of your order.

1.2. Payment is due at the time of purchase. We accept Stripe and PayPal.

1.3 Make sure you place your order with the correct website, squidmar-usa.com for US orders, squidmar.com for all other orders.

2. Shipping

2.1. We will make reasonable efforts to ship your order promptly. Shipping times may vary and are subject to carrier availability. USA orders are shipped from our 3PL partner Upstate Prep in South Carolina, USA (so all US tariffs and import fees have already been paid). All other orders are shipped from Meeples BV in The Netherlands.

2.2. Shipping fees are calculated at checkout and are the responsibility of the customer. For all applicable countries VAT will be collected during checkout according to the rules of each country, see below.

2.3. Each country has different rules and regulations on import fees and tariffs. We recommend researching the specific rules for your country for making an import. You (the buyer) are responsible for import fees and tariffs. For all countries not listed here with specific rules, you will most likely be charged VAT and an extra fee when your orders arrives to your country.

2.4 We are a Swedish company, registered for OSS. This means all EU orders will have VAT added, no other fees added.

2.5 We are registered for collecting Australian GST, and all orders up to the limit of AUD1000 (about €560) will have GST added. Orders above the limit will have VAT collected during checkout due to no current techical way to place a limit and you will be manually refunded your VAT payment, then you will have to pay VAT plus the extra fees yourself on import.

2.6 We are in the process of registering for Norwegian VOEC, once that is complete orders up to the limit of 3000 NOK (about €260) will have VAT added. Orders above the limit will have VAT collected during checkout due to no current techical way to place a limit and you will be manually refunded your VAT payment, then you will have to pay VAT plus the extra fees yourself on import.

2.7 For UK orders, our 3PL partner Meeples BV is registered for paying UK VAT and handles all imports fully, including customs clearance before shipping the order to you. This means we always collect the full VAT for UK orders (the normal limit of £135 does not apply), and your order will effectively be shipped from within UK, no extra cost or VAT added.

2.8 Other countries with VAT collection regulations are Canada, Singapore, Brazil, South Africa and Switzerland. Right now we do not meet the requirements to collect VAT for orders to these countries. As regulations change and as we meet requirements, this page will be updated.

3. Returns and Refunds

3.1. We want you to be completely satisfied with your purchase of our products. If you have any issues with your order, please contact us at sales@squidmar.com within 30 days of receiving it to initiate a return. Once your return is authorized, we will provide you with instructions for returning the item.

3.2. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

3.3. Upon receiving the returned item and inspecting its condition, we will process your refund. Refunds will be issued to the original payment method, minus any applicable fees and excluding any shipping and handling charges, within 10 days of receiving the returned item.

3.4 We do not offer direct exchanges. If you wish to exchange an item, please initiate a return as described above, and then place a new order for the desired item.

3.5 Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

3.6 If you receive a damaged or defective item, please contact us immediately at sales@squidmar.com . We will provide instructions for returning the item, and we will cover the return shipping costs.

3.7 If you have any questions about our return policy or need assistance with a return, please contact us at sales@squidmar.com.

4. Product Use

4.1. Our products' intended use is as merchandise for the Squidmar Miniatures YouTube channel, and our brushes and miniatures are intended for miniature modeling purposes.

4.2. Please follow any instructions or guidelines provided with our products for their safe and effective use.

4.3. All our miniatures are sold unassembled and unpainted.

5. Intellectual Property

5.1. All content on our website, including images and product descriptions, is the property of EmilNyström Media AB and is protected by copyright and other intellectual property laws.

5.2. You may not use our content without our express written permission.

6. Limitation of Liability

6.1. EmilNyström Media AB shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of our products.

7. Termination

7.1. We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason.

8. Governing Law

8.1. These Terms of Service are governed by and construed in accordance with the laws of Sweden.

9. Changes

We will update this Terms of Service to reflect changes in our practices. We will list material changes here.

November 14, 2025. Initial version.